Refund policy

Every Jolly Keeps stocking is printed to order, often with a name you chose. Please read the policy below before placing your order.

Personalized stockings

Stockings with a name or other custom text are made to your specifications. They can't be returned or exchanged for a change of mind, and this also applies to spelling mistakes in text you entered yourself. Please double-check your spelling before ordering.

Non-personalized stockings

Customers in the EU and UK: you have the right to cancel your order within 14 days after you (or someone you designate) receive the stocking, without giving a reason. To cancel, email us at contact@jollykeeps.com with your order number and a clear statement that you wish to cancel. After that, send the item back within 14 days. It must be unused and in its original condition. You pay the cost of return shipping. We refund the product price and the original standard shipping cost within 14 days of receiving your cancellation. We may hold the refund until we receive the item back or you show proof of return shipment.

Customers outside the EU and UK: because each stocking is made to order, we don't accept returns for a change of mind.

Damaged, misprinted or wrong items

Did your stocking arrive damaged, misprinted or wrong? Contact us within 30 days of delivery at contact@jollykeeps.com. Include your order number and a photo of the issue. We'll send a free replacement or give you a full refund, and you don't need to return the item.

Lost parcels

If your tracking shows no movement for an unusually long time, contact us and we'll look into it with our print partner. If a parcel is confirmed lost, we'll send a replacement or issue a refund.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it can take a few business days before the amount shows on your statement.